Orders are dispatched within 48 hours from order time during working hours if ordered items are in stock, using UPS for all overseas deliveries. We do our best to dispatch all orders we receive before 2pm (GMT) Monday to Friday the same day or next day, however we do manual fraud checks on each payment we receive to protect you the consumer and ourselves; inevitably this can sometimes delay orders when we are experiencing high order volumes.
Please allow up to 10 working days for your order to arrive before contacting us - in most cases it will arrive within 5 working days.
Following shipping charges are calculated based on countries within the EU.
|UPS Standard (lead time 3-5 working days)||EUR 18,90|
|UPS Express Saver (lead time 1-2 working days)||EUR 34,90|
Please note: All shipments include insurance up to a value of EUR 2000,- (higher value will need additional insurance fees).
If we are unable to ship to your destination with full insurance, we will contact you immediately prior to shipment.
Important - Please Read
If your order is returned to us through the carrier (FedEx, UPS, USPS, DHL etc.) marked 'undelivered', through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.
We will not deliver products to an address other than the card holders registered address in most cases; we may deliver orders to a work address and or neighbour at our discretion. Orders placed with delivery to PO Box addresses, airports and any other similar non residential or work address will be rejected.
Please note: For PayPal purchases, as per PayPal requirements, we can only ship your order to the address confirmed on your PayPal account.
For your security, all orders require an authorized signature upon delivery. Please be sure that an adult authorized to sign for your package is available at the ship-to address. Your item will arrive via UPS and is fully insured during transit. We are unable to have packages held for pick up. Please be sure to have your order shipped to an address where an adult is available to sign upon delivery.
Import Duties (if applicable)
For delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country when ordering goods from ChronoCentral GmbH. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from ChronoCentral GmbH you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.